320 Yuan To Buy Back Leather Shoes

Call recording-----

On December 29, Wang Nu, a citizen, called the Consumer Complaint Counter and said that she had spent 320 yuan on a cotton leather shoe at the Hongren Shoe Store in the underground mall. At that time, the salesperson said that the lower part of the shoe was made of cow leather and the upper part of the shoe was made of sheep leather, and wrote a word "leather" on the credit card. After returning home, a friend of Ms. Wang saw the leather shoes she bought and said that they were not made of pure natural leather at all. Ms. Wang then went back to the store for verification, but the salesperson insisted on the previous statement and proposed to go to the municipal quality inspection department for testing. To be on the safe side, Ms. Wang asked the salesperson to fill in the "cow and sheep" leather words on the credit card, but the salesperson said that he could not write. This statement made Ms. Wang wonder: Is it a pair of shoes made of non natural pure leather that she spent 320 yuan to buy back? So he asked for a return, but was refused.

Connect merchants----

The merchant refused to explain.

Processing results----

After seeing the leather shoes purchased by Ms. Wang, the relevant person in charge of the Municipal Administration for Industry and Commerce found that the label with the words "cow leather" on the shoe box was actually pasted on the back. Not only that, the merchants could not get the relevant quality inspection report, but they actually sold the leather shoes as leather shoes, so they asked the merchants to return the 320 yuan to Ms. Wang in full.

The relevant person in charge of the Municipal Administration for Industry and Commerce reminds consumers that when purchasing goods, they must carefully check whether the package is consistent with the real thing. The marks on the outer packing box of the shoes of regular manufacturers are very formal. If there are other labels or signs of handwriting changes later, the shoes may be passive. In addition, when the consumer is required by the merchant to carry out commodity inspection, he can first ask the merchant for the quality inspection report of the purchased commodity. If he still has doubts about the quality inspection report, he can carry out quality inspection.